Dunrobin Castle - ancestral home of the Clan Sutherland
Dunrobin Castle - ancestral home of the Clan Sutherland
Kilchurn Castle, Loch Awe
Kilchurn Castle, Loch Awe
Scotland is a great place to explore by cycle on trails and coastal paths
Scotland is a great place to explore by cycle on trails and coastal paths
Ardvreck Castle and Loch Assynt in Sutherland, Highlands of Scotland
Ardvreck Castle and Loch Assynt in Sutherland, Highlands of Scotland
The banks of Loch Lomond - Britain's largest stretch of inland water
The banks of Loch Lomond - Britain's largest stretch of inland water
Strathisla Distillery in Keith, Grampian Highlands
Strathisla Distillery in Keith, Grampian Highlands
Portree Harbour, Isle of Skye
Portree Harbour, Isle of Skye
Gleneagles Golf Course
Gleneagles Golf Course
Fantastic rivers and lochs await for you to try your hand at fishing
Fantastic rivers and lochs await for you to try your hand at fishing
Scotland's rich musicial tradition
Scotland's rich musicial tradition
The Northern Isles are home to the world-famous Shetland pony
The Northern Isles are home to the world-famous Shetland pony
Ring of Brodgar in Orkney
Ring of Brodgar in Orkney
Kayaks at North Beach, Little Bernera, Isle of Lewis, Stornoway
Kayaks at North Beach, Little Bernera, Isle of Lewis, Stornoway
Dolphin pond in magnificent mountainside setting of Benmore Botanic Gardens
Dolphin pond in magnificent mountainside setting of Benmore Botanic Gardens
Piper at Castle of Mey in Thurso, Caithness
Piper at Castle of Mey in Thurso, Caithness
Balmoral Castle, Royal Deeside, Aberdeen
Balmoral Castle, Royal Deeside, Aberdeen
Kelvingrove Art Gallery & Museum, Glasgow
Kelvingrove Art Gallery & Museum, Glasgow
Ben Nevis, Fort William
Ben Nevis, Fort William
Oban, Argyll & Bute
Oban, Argyll & Bute
Edinburgh Castle
Edinburgh Castle

CruiseForth complete WorldHost training

Cruise passengers arriving at Rosyth this year will receive an even better welcome after CruiseForth volunteers completed WorldHost training to add to their already award winning service.

Over half of the volunteers at Rosyth are now WorldHost qualified and the rest will be trained by the end of 2016. Several taxi drivers who serve the cruise ships have also undertaken the training.

Don Alexander, Chair of the Volunteer Group said, “Our team at Rosyth take great pride in welcoming visitors and helping them to make the most of their time ashore. The Scottish Thistle Award we received last year year shows that we are doing a good job and the WorldHost accreditation reinforces that.”

“We also get a lot of positive comments from visitors in person and via our website, for example two passengers from Germany recently sent us this message, “We arrived on the 5th in Rosyth on the Europa2 and went to Dunfermline, accompanied by a volunteer called Dave. He was very helpful, informed and friendly, and we would like to thank your organisation (and Dave in particular) for the great experience.”

Dave is one of 40 volunteers working at all ports across the Forth, from Rosyth to Leith.

Cllr Lesley Laird said, “The cruise market is growing, with a record number of passengers and crew arriving into Rosyth this year and 2017 looking very promising. WorldHost is an internationally recognised standard for customer service which is ideal as our visitors come from many countries. For many it will be their first time in Scotland and we want to ensure they feel welcome and will want to come back again.”

Over 500 delegates have completed the course in Fife so far and over 50 businesses are now WorldHost recognised. WorldHost is internationally recognised with over 1 million people trained and the WorldHost Regional Destination Initiative is a national customer service campaign to promote Scotland and its regions as tourism destinations.